Effective date: 24 September 2026
Last updated: 24 September 2026

These Terms of Service ("Terms") form a binding agreement between The Site Weavers ("we", "us" or "our") and any person or organisation that uses our website, opens an account in our client area or orders our services ("you" or "Client"). By placing an order, paying an invoice or using our services, you accept these Terms.

1. Definitions

Services: domain registration and transfer, web hosting and hosting bundles, business email, SSL certificates, email spam filtering, SEO tools, website builder, website security, web and server monitoring, social media management, QuickBooks licences, web design, software development and any related service we provide.
Client Area: our client portal at dashboard.siteweavers.co.tz, used for orders, invoices, service management and support tickets.
Due Date: the date on which payment for a new service or renewal is due, as shown on the invoice.

Products that operate under their own website are governed by the terms published on that website.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter into contracts under the Law of Contract Act (Cap. 345). If you act for an organisation, you confirm that you are authorised to bind it.
You must provide accurate and complete information and keep it up to date, including contact and billing details.
You are responsible for keeping your Client Area, cPanel, email and other credentials confidential, and for all activity carried out under your account.
Notify us immediately at Display Email if you suspect unauthorised access.

3. Orders, quotations and provisioning

Orders placed through the Client Area, by email or by accepting a quotation are subject to these Terms.
Quotations are valid for the period stated on them, or 30 days if no period is stated.
We begin provisioning after payment is received, unless we agree otherwise in writing. Domain registration is only confirmed once the registry accepts it.
We may refuse or cancel an order that appears fraudulent, incomplete or in breach of these Terms, and refund any payment received for it.

4. Pricing, billing and renewals

Prices are in Tanzanian Shillings (TZS) unless stated otherwise. Taxes such as VAT are applied as required by law and shown on the invoice.
Hosting, domains, email, SSL, add-ons and licences are billed in advance, usually annually, and renew automatically for the same period unless cancelled.
We send renewal invoices and reminders 60 days, 30 days and 3 days before the Due Date to the email address on your account.
Payment can be made by the methods shown on the invoice, including mobile money and bank transfer. Bank and transfer charges are your responsibility.
We may change prices for future billing periods. Changes will be communicated before the renewal invoice is issued and do not affect periods already paid.

5. Non-payment, suspension and deletion

If a renewal is not paid by the Due Date, the affected service will be suspended on the Due Date. Websites, email and related features will stop working while suspended.
If payment is still outstanding 90 days after the Due Date, the service will be terminated and all associated data, including website files, databases, email and backups, will be permanently deleted and cannot be recovered.
Domain names follow the expiry, grace and redemption rules of the relevant registry. An unrenewed domain may be released for registration by others before the 90 day period ends, and restoring a domain in redemption may attract additional registry fees.
Reactivating a suspended service may attract a reactivation fee.
You are responsible for keeping your own copies of your data. Please download backups before a service expires.

6. Cancellation and refunds

You may cancel a service at any time through the Client Area or by emailing us. Cancellation stops future renewals.
Domain registrations, renewals and transfers, SSL certificates and QuickBooks licences are non-refundable once submitted to the registry, certificate authority or vendor.
Hosting, email and add-on subscriptions are not refundable after provisioning. Pro-rated refunds may be offered at our discretion.
Deposits and milestone payments for design and development projects are non-refundable once work on that milestone has started, unless otherwise agreed in writing.
Nothing in these Terms limits any rights you may have as a consumer under the Fair Competition Act or other applicable law.

7. Service specific terms

7.1 Domain names

Domains are registered in the name of the registrant you provide. Where we register a domain for you, you remain its owner, subject to the rules of the registry.
.tz domains are subject to the policies of tzNIC and the Tanzania Communications Regulatory Authority (TCRA). Generic domains such as .com, .org and .net are subject to ICANN and registry policies.
You must provide accurate registrant details. Registries may suspend or cancel domains with false or incomplete information.
You are responsible for making sure your domain does not infringe trademarks or other rights. Disputes are handled under the applicable registry dispute policy.
Free domains included with hosting plans are free for the first registration period only. Renewals are charged at the standard rate. On request, we will release the domain for transfer once all invoices are paid.

7.2 Web hosting and email

"Unlimited" bandwidth, email accounts and FTP accounts are subject to fair use. Accounts that use a disproportionate share of server resources, such as CPU, memory, disk operations or email sending volume, may be limited, or you may be asked to upgrade.
Hosting is shared unless you buy a dedicated or custom plan. You must not run activities that affect the stability or security of the server or other clients.
We take routine backups for disaster recovery, but they are not a guarantee. You are responsible for keeping your own backups of website files, databases and email.
You are responsible for keeping your applications, plugins, themes and passwords updated and secure.
We may apply sending limits and spam filtering to protect our email reputation.

7.3 SSL certificates, website security and spam filtering

SSL certificates are issued by third-party certificate authorities after validation. Issuance times depend on the authority and on you completing validation.
Website security, malware scanning and spam filtering reduce risk but cannot prevent every attack, infection or unwanted message.

7.4 Monitoring, SEO tools and website builder

Monitoring services alert you to downtime or issues but do not by themselves fix them.
SEO tools and services aim to improve visibility, but we do not guarantee any specific ranking, traffic or sales result. Search engines control their own algorithms.
Websites made with the website builder remain available while the subscription is active. Content may not be transferable to other platforms.

7.5 Social media management

You grant us the access needed to manage the accounts you choose, and you confirm that you have the right to grant it.
You remain bound by the terms of each social media platform. We are not responsible for account restrictions, algorithm changes or platform outages.
You are responsible for approving content where agreed, and for the accuracy of information, offers and claims you ask us to publish.

7.6 QuickBooks licences

QuickBooks is a product of Intuit Inc. Use of QuickBooks is governed by Intuit's licence and terms of service, which you must accept.
QuickBooks Online subscriptions are billed annually, even where prices are shown as monthly equivalents.
Intuit has discontinued official support for QuickBooks Desktop UK. For Desktop licences we provide licence and activation assistance only; product usage support is not included.
We are not responsible for changes Intuit makes to features, pricing or availability.

7.7 Web design and software development

The scope, deliverables, timelines and fees for each project are set out in the quotation or proposal. Work outside the agreed scope is quoted separately.
You must provide content, feedback and approvals on time. Delays in providing them may move delivery dates.
You confirm that you own or have permission to use all text, images, logos and other material you give us.
Ownership of the final custom deliverables passes to you once all project fees are paid in full. We keep ownership of our pre-existing code, frameworks, tools and know-how, and grant you a licence to use them as part of the deliverables. Third-party software, themes, plugins and fonts remain subject to their own licences.
Unless you ask us not to, we may display completed work in our portfolio.
Where we host or maintain software or websites for you, you are the data controller for the personal data of your customers and users, and you must comply with the Personal Data Protection Act, 2022. We process that data as your data processor, as described in our Privacy Policy.
Support and maintenance after launch are provided as agreed in writing, or quoted separately.

8. Acceptable use

You must not use our services to create, host, send or link to anything that is unlawful in Tanzania or in breach of the Cybercrimes Act, 2015, the Electronic and Postal Communications Act (Cap. 306), the Electronic and Postal Communications (Online Content) Regulations or other applicable law. This includes, without limitation:

Spam, unsolicited bulk email or phishing
Malware, viruses, botnets, hacking tools or attacks on other systems
Content that infringes copyright, trademarks or other intellectual property
Fraud, scams, illegal gambling or the sale of prohibited goods
Child sexual abuse material, pornography, hate speech, incitement to violence or content prohibited by the Online Content Regulations
Collecting or processing personal data without a lawful basis under the Personal Data Protection Act
Reselling our services without our written consent

We may investigate suspected breaches, remove content, suspend or terminate services without refund, and report unlawful activity to the relevant authorities.

9. Your content and data

You keep ownership of the content and data you store on or give to our services.
You grant us the rights needed to host, copy, back up, transmit and display that content solely to provide the services.
You are responsible for the legality of your content and for having the rights and consents needed to use it.
Our handling of personal data is described in our Privacy Policy.

10. Service availability and support

We aim to keep services available at all times but do not guarantee uninterrupted or error-free operation unless a service level agreement has been agreed in writing.
We may carry out scheduled maintenance and will try to give notice of planned work that may cause disruption. Emergency maintenance may be carried out without notice.
Support is available through the Client Area, email and phone during our published business hours.

11. Intellectual property

Our website, brand, logos, content and software, other than deliverables transferred to you under Section 7.7, remain the property of The Site Weavers or our licensors. You may not copy, modify or distribute them without our written permission.

12. Warranties and limitation of liability

Except as expressly stated in these Terms, services are provided "as is" and "as available", to the extent permitted by law.
We are not liable for indirect or consequential loss, including loss of profits, revenue, business, data or goodwill.
We are not liable for failures caused by third parties outside our control, including registries, vendors, payment providers, telecommunications networks and social media platforms.
Our total liability for any claim relating to a service is limited to the amount you paid us for that service in the 12 months before the claim arose.
Nothing in these Terms excludes liability that cannot be excluded under Tanzanian law.

13. Indemnity

You agree to indemnify The Site Weavers against claims, losses and costs arising from your content, your breach of these Terms or your breach of any law or third-party right.

14. Suspension and termination

We may suspend or terminate a service immediately if you breach these Terms, fail to pay, or if required by law, a court order or a regulator.
You may terminate a service by cancelling it as described in Section 6.
On termination, your right to use the service ends and data is handled as described in Section 5.

15. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including power or network outages, natural disasters, government action, civil unrest or failures of third-party providers.

16. Electronic communications

You agree that invoices, notices and agreements may be delivered and accepted electronically, including by email and through the Client Area, and that these have legal effect under the Electronic Transactions Act, 2015.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above shows the latest version. For material changes, we will notify clients by email or through the Client Area. Continued use of our services after the changes take effect means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the United Republic of Tanzania. We will first try to resolve any dispute through good faith discussion. If a dispute is not resolved within 30 days, either party may refer it to the competent courts of Tanzania sitting in Dar es Salaam.

19. General

If any part of these Terms is found invalid, the rest remains in effect.
A failure to enforce any right is not a waiver of that right.
You may not transfer your account or services to another person without our consent.
Where a signed agreement or accepted quotation conflicts with these Terms, the signed agreement or quotation applies to that service.

20. Contact us

The Site Weavers
Email: Display Email
Address: Badoisha St, Mwenge, P.O. Box 38637, Dar es Salaam, Tanzania
Phone: +255 767 213 119